Agent harnesses
ServiceNow AI Agents
AI agents on the ServiceNow AI Platform, built with AI Agent Studio or from prebuilt libraries
Commercial
What it is
Our note
ServiceNow AI Agents attach to knowledge bases and external tools via APIs, Action Fabric, and MCP servers, with retrieval-augmented generation supplying the grounded context; agents inherit the business context, roles, and permissions of the underlying workflows and are centrally governed by Super Intelligence Control Tower.
At a glance
- Vendor
- ServiceNow
- Business model
- Commercial
- Self-hosting
- No, hosted only
- Access
- web app/API
Links and sources
- Official sitewww.servicenow.com/products/ai-agents.html
Facts verified nov 10, 2026; added nov 10, 2026. Vendor facts come from the vendor’s own pages; benchmark claims are self-reported unless we say otherwise.