Agent harnesses
Salesforce Agentforce
AI agent platform on the Salesforce Platform, with Atlas Reasoning Engine and Agentforce 360
Commercial
What it is
Our note
Agentforce grounds agents through Data Cloud and the customer's configured knowledge sources, so prompts are answered from CRM and external systems; it routes that knowledge through the Atlas Reasoning Engine and executes via Flows, MuleSoft APIs, Apex, and connected AgentExchange subagents, with the Digital Wallet tracking usage across the org.
At a glance
- Vendor
- Salesforce
- Business model
- Commercial
- Pricing
- Free Salesforce Foundations tier; Flex Credits $500 per 100k credits; Conversations $2 per conversation; Agentforce add-ons $125/user/mo, Industries add-ons $150/user/mo, Max Edition from $550/user/mo pricing page ↗
- Self-hosting
- No, hosted only
- Access
- web app/API
Links and sources
- Official sitewww.salesforce.com/agentforce
- Pricingwww.salesforce.com/agentforce/pricing
- Sourcewww.salesforce.com/agentforce/why
Facts verified nov 10, 2026; added nov 10, 2026. Vendor facts come from the vendor’s own pages; benchmark claims are self-reported unless we say otherwise.