Agent harnesses
Decagon
AI concierge platform for customer support, with agents deployed across voice, chat, and email
Commercial
What it is
Our note
Decagon's agents run on Agent Operating Procedures (AOPs) written in natural language and are explicitly cross-channel: a Memory layer (Decagon Voice product literature cites 'cross-channel memory') carries customer context across chat, voice, and email so a returning conversation resumes with full history.
At a glance
- Business model
- Commercial
- Self-hosting
- No, hosted only
- Access
- web app
Links and sources
- Official sitedecagon.ai
Facts verified nov 10, 2026; added nov 10, 2026. Vendor facts come from the vendor’s own pages; benchmark claims are self-reported unless we say otherwise.